How can we help?
Most answers are below. If not, email us and a real person will reply.
deepskim.ltd@gmail.comTell us what happened and which iPhone you use. Screenshots help.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, then Chefie AI, then Cancel Subscription. Cancel at least 24 hours before your trial or current period ends to avoid the next charge. Deleting the app does not cancel a subscription.
Can I get a refund?
Apple takes all payments for Chefie, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
I paid but Chefie is asking me to subscribe
Make sure you're signed in to the same Apple Account you subscribed with, then open Profile and tap Restore Purchase. The subscription screen has the same button.
How do I delete my account?
Open Profile and tap Delete account. This deletes your account and your data. If you have a subscription, cancel it with Apple as well, because deleting your account does not stop Apple billing you.
How do I remove my allergy and diet details?
Open Profile, then Data & privacy, and switch off health data. Chefie deletes your allergies and diets. You can switch it back on any time.
A recipe has something I can't eat
Don't cook it, and please email us the recipe name so we can fix it. Chefie checks recipes against your allergies and diet, but AI can make mistakes and ingredients vary by brand, so always check labels.
I've hit a daily limit
Chefie has generous daily limits on AI features so it stays fast for everyone. Your limit resets at midnight where you are. Saved recipes, lists and cook mode for saved recipes keep working. Daily fair-use limits are the same on every plan.
Privacy and data requests
Email deepskim.ltd@gmail.com to access, correct or get a copy of your data. Read the Privacy Policy.